Ryan Young: 12/8/21 1:00 AM
Organizations don’t change overnight. Change management in procurement is particularly challenging.
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Ryan Young: 12/1/21 1:00 AM
Customers today are moving at a faster pace than businesses, so you need to raise the bar with your contact center transformation when it comes to...
Ryan Young: 3/25/21 2:00 AM
Digital transformation is a leading priority for many businesses, especially now that we’re living in and adapting to a new norm. More companies are...
Ryan Young: 3/11/21 7:51 AM
If there’s anything we learned in 2020, it’s that customer experience (CX) is vital to a business’ success. It was a time of uncertainty, which lead...