Jon Hansen

Why Should Procurement Get Involved in a Digital Transformation for Customer Experience?

“I see the customer experience industry finding new, faster and more efficient ways to meet their customers’ needs, maybe through the use of new technology, while also balancing a deeply personal, empathetic human connection.”

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What is the Best Way to Take Supplier Diversity, Inclusion, and Equity Beyond Good Intentions?

Back in 2008, when the Commonwealth of Virginia asked me to write a review of their SWaM initiative, I was at once hopeful, impressed, and concerned.

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Dealing with Unrecognized Bias in the Procurement World

The assertion in a recent Procurement Leaders article that “women are essential in global value chains as producers, employees, business owners, and consumers” is a point with which everyone can agree. However, recognizing the vital role that women play...

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Procurement as an essential service: What the COVID-19 pandemic is teaching us (and others) about our industry

Talk to almost any procurement professional about the importance of our function and you are likely to hear the same thing. We know we do a great job but feel that no one else recognizes our contributions.

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Beyond intent: moving supplier relationships out of the shadows

In a profession that traditionally measures success in terms of lowest price, supplier relationships building is one procurement skill for which success is often obscured

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Five most important areas in which a procurement person can use “soft skills” to get ahead

Go ahead and do a Google search using the term soft skills.

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Chief Procurement Officer – Really? Is it time to Rebrand that Office?

“What’s in a name? That which we call a rose/By any other name would smell as sweet.” – William Shakespeare (Romeo and Juliet)

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